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DHL launches medical express

Wednesday, 24 June 2009

DHL, the world’s leading express company, yesterday launched its enhanced DHL MEDICAL EXPRESS service, for the inbound and outbound transportation of time sensitive medicines, clinical supplies and time sensitive specimens, critical during the Clinical Trials phase of new medications.

DHL MEDICAL EXPRESS provides dedicated transportation services and advanced tracking technologies for time sensitive medicines and clinical supplies. Through the extended global coverage and visibility of this service, DHL Express is strengthening its capabilities in measure with the growing needs of its customers. DHL Express already has a strong position in the Clinical Trials business within the Life Sciences industry, especially within emerging markets like Eastern Europe, Russia, South Africa and India.

“We have an experienced team of experts and dedicated personnel operating in more countries than before who are supporting DHL MEDICAL EXPRESS. Each team has a zero-default target and pro-actively solves shipment delays, regulatory and cultural issues, to ensure fast, reliable and efficient logistics for Clinical Trials programs” said DHL Express’ Vice President for Product Development, Roland Thomas.

Companies within the Life Sciences industry are looking for more reliable and efficient ways of managing the time sensitive nature of Clinical Trials. Recognizing this, DHL Express has been enhancing its DHL MEDICAL EXPRESS service to offer additional benefits. These include priority handling to confirm shipment delivery to a pre-12 promise, and proactive location tracking by the DHL Quality Control Center network to ensure ambient, chilled or frozen shipments are constantly monitored through to their delivery.

Shipment visibility is crucial for the Life Sciences industry. To support this need, DHL MEDICAL EXPRESS offers dedicated IT infrastructure that links the many stakeholders in a Clinical Trial and provides advanced user reporting capabilities.

“Besides the capability to manage diverse ambient, chilled and frozen shipments, DHL MEDICAL EXPRESS is essentially a service that simplifies the complexity for laboratories of running a Clinical Trial. We offer our customers a sustainable and scalable solution that maintains compliance with local life science regulations, customs legislation and environmental recommendations,” added Roland Thomas.

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